Rules & Regulations

Dear Guests,

We would like to warmly welcome you to the Eifelpark Gondorf. We wish you relaxing and lovely hours in our adventure park. To make this possible for all guests, we ask you to please not only be considerate of other park users at all times, but also to observe and follow the general terms and conditions and guidelines listed below which you bindingly acknowledge when entering and being in the Eifelpark:

1. Admission

Upon purchasing an entry ticket, Eifelpark visitors recognise these park rules and regulations. Access to the park is only possible with a valid ticket which has to be kept throughout the duration of the stay and to be produced upon request. The validated ticket is only valid on the day of issue and, when leaving the park, the ticket expires. If you need to leave the park only for a short time, please contact a staff member near the exit (cashier or sales booth), who will authorize you to enter the park again. Entry can be refused to anyone who is under the influence of alcohol or drugs or exclusion from the park imposed. If individual attractions or the park have to be closed early due to technical, organizational or operational conditions which lay beyond the control of Eifelpark, there is no right to reclaim the full or partial admission fee. This also applies to early closure due to severe weather conditions.

2. Parking

In our car parks, the Road Traffic Regulations (Straßenverkehrs- ordnung – STVO) apply. Please park your car in the designated parking areas. If your car severely hampers other users, we will have the vehicle towed away at your cost and risk. The Eifelpark assumes no liability for damages incurred by third parties or force majeure. The car park is not to be used outside the opening times. Designated parking areas are not monitored. When leaving your vehicle, make sure that doors, trunk and windows are closed. Do not leave any valuables visible in the car. No animals may be left in the left in the vehicle.

3. Safety Regulations

  • Please ensure that the staff’s instructions are always obeyed.
  • Dogs must be kept on a leash throughout the entire park.
  • For your own safety, only the designated trails or paths in the area should be used. Fences and barriers must not be transgressed.
  • Fire regulations must be observed. Particularly prohibited are the starting of fires, as well as smoking in all the buildings.
  • The carrying or use of weapons or dangerous objects of any kind is prohibited.
  • Bringing alcoholic beverages into the Eifelpark is strictly prohibited!
  • The noisy operation of MP3 players or other recorders is prohibited.
  • Motorized or non-motorized means of transportation such as roller skates, bicycles, pedal scooters, e-scooters, etc. may not be taken into the Eifelpark for safety reasons, unless they are visibly necessary for health reasons. Those need to be visible to other guests. A written permission for the use of the means of transport must be obtained ahead of the visit.

4. Feeding the Animals

Public feedings of the animals take place daily. Feeding animals with brought-along food, or indeed food purchased in any of the eateries, is prohibited in the interests of animal health. At the locations where the feeding of the animals is allowed for visitors, you will find appropriate animal feeders by the enclosures. Keep in mind that the animals are wild animals and may bite or defend themselves in some way if they feel harassed. Pay attention to the signs at the enclosures. Any contact with the animals is at your own risk.

5. Use of the Facilities and Attractions

Please refer to the user rules regulations and the instructions of the staff. In case of violation, you may be excluded from the use of the attractions or facilities (no refund would be given). You are liable for any deliberate damage to the equipment. The use of play equipment and playgrounds, etc., are solely at your own risk. In case of the failure or stoppage of an attraction, no refund of the entry price will be given. Correct and appropriate clothing must be worn at all times in the park. This also includes tops and shoes and applies to visitors of all ages.

6. Duty of Supervision

We urge parents and accompanying adults to please fulfil their supervisory duties carefully. Children under 12 years of age are not allowed to visit the park unless accompanied by an adult supervisor. For children older than 12 years of age, we strongly recommend such an accompaniment. The accompanying person/s are responsible for any damage caused by their charges. Children 12 years and older who visit the park without an accompanying adult must provide written approval at the cash desk including the contact details of the supervisor. You can obtain a form in the administration.

7. Liability Limitations

We are only liable for damages that are due to the intent and gross negligence of our staff, we are definitely not liable for any articles guests bring with them. This also applies to any intrusion into the existing lockers. Our lost property office is located in the office at the main entrance.

8. Damage Report / Notification of Claim

If there should be any damage, it must be reported at the office by the main entrance when leaving the park, as otherwise a claim for compensation is not possible.

9. Advertising & Promotion of Goods & Services …

… as well as the conducting of surveys on the grounds of the park and on the car park is only allowed with the prior express written permission of the Eifelpark’s management. The Eifelpark is under video surveillance. This serves the safety of visitors and employees as well as to protect the facilities, attractions and equipment.

10. Filming and photography

Films and photos are repeatedly taken in the Eifelpark for advertising purposes. Our photo and video team wears official Eifelpark clothing and is therefore clearly recognizable. If you do not want photos or videos in which you can be seen to be used for Eifelpark public relations, please avoid the relevant areas and speak to the photo/video team about this. Otherwise we assume that use will be permitted free of charge.

The Eifelpark is under video surveillance. This serves the safety of visitors and employees as well as to protect the facilities, attractions and equipment.

We would like to thank you for taking notice of our guidelines and wish you a lovely day in Eifelpark Gondorf!